Privacy Policy

Last modified: 20th March 2026

NextWorkAI respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website https://thenextworkai.com and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy.

This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

“We,” “our,” or “NextWorkAI” means NextWorkAI and its affiliates. “You,” “your,” or “user” means the individual accessing this site.

What Is Covered by This Policy?

This policy covers information we collect on the Website and through any email, text, or other electronic communications between you and the Website, including any information submitted through contact forms, service enquiries, or onboarding processes.

What Information Do We Collect?

We collect several types of information from and about users of our Website, including:

• Personal information by which you may be identified, such as your name, business name, postal address, email address, and telephone number;

• Business information including your industry, number of employees, and current technology or software in use;

• Information about your internet connection, the equipment you use to access our Website, and usage details;

• Communications you send us, including service enquiry details, feedback, or support requests.

We collect this information directly from you when you provide it to us and automatically as you navigate through our site. Information collected automatically may include usage details, IP addresses, and data collected through cookies and other tracking technologies.

Cookies and Tracking Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data and other communication data;

• Information about your computer and internet connection, including your IP address, operating system, and browser type;

• Your preferences and browsing behaviour to improve and personalise our Website.

You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may be inaccessible or not function properly.

How Does NextWorkAI Use Your Information?

We use information that we collect about you or that you provide to us, including any personal information, to:

• Present our Website and its contents to you;

• Provide you with information, products, or services that you request from us;

• Respond to your enquiries and provide customer support;

• Deliver AI automation services and related agency services to your business;

• Send you account-related notices, service updates, and invoices;

• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

• Notify you about changes to our Website or any services we offer;

• Contact you about our services, case studies, or updates that may be of interest to you (you may opt out at any time);

• Comply with any applicable laws or regulatory requirements in Australia.

Why May NextWorkAI Disclose Your Information?

We may disclose aggregated, de-identified information about our users without restriction. We may disclose personal information that we collect or you provide as described in this policy:

• To our subsidiaries, affiliates, and contractors who support our business operations, bound by confidentiality obligations;

• To third-party technology service providers used to deliver our services, including GoHighLevel (CRM and automation platform), AI model providers such as OpenAI and Anthropic (Claude), and communication platforms;

• To a buyer or successor in the event of a merger, sale, or transfer of some or all of our assets;

• To comply with any court order, law, or legal process, including requests from Australian government or regulatory bodies;

• To enforce our terms of service and other agreements, including for billing and collection purposes;

• To protect the rights, property, or safety of NextWorkAI, our clients, or others.

We do not sell your personal information to third parties.

Third-Party AI and Automation Tools

In delivering our AI automation services, we may process data through third-party platforms, including but not limited to:

• GoHighLevel – CRM, automation, and communication platform;

• OpenAI / Anthropic – AI language model providers;

• N8N or similar workflow automation platforms;

• Vapi or similar voice AI platforms.

Each of these platforms maintains its own privacy policy and data processing terms. We recommend reviewing their policies where relevant. We take reasonable steps to ensure that data shared with these platforms is limited to what is necessary for service delivery.

How Is Personal Information Secured?

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. These measures include the use of secure, reputable third-party platforms and access controls on our systems.

The safety and security of your information also depends on you. Where we have provided you with a password or access credentials, you are responsible for keeping them confidential. We ask you not to share your credentials with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to or from our Website. Any transmission of personal information is at your own risk.

Third-Party Links

Our Website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of every website you visit. We do not control and are not responsible for the content or privacy practices of any linked third-party sites.

Australian Privacy Law

NextWorkAI is committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to our business. This includes:

• Collecting personal information only by lawful and fair means;

• Using personal information only for the purposes for which it was collected or for related purposes you would reasonably expect;

• Taking reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access;

• Providing you with access to your personal information upon request, and correcting inaccuracies.

If you are located in the European Union or United Kingdom, additional rights may apply under GDPR or UK GDPR. Please contact us to discuss these rights.

How Can You Access, Change, or Delete Your Information?

You may request access to, correction of, or deletion of any personal information we hold about you by contacting us at the details below. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable law.

Please note that we may not be able to delete your personal information where we are required by law to retain it, or where it is necessary for the resolution of disputes or enforcement of agreements.

Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you believe we may have collected information from or about a child under 18, please contact us immediately and we will take steps to delete that information.

How Are Policy Changes Communicated?

It is our policy to post any changes we make to our Privacy Policy on this page, with a notice that the policy has been updated on our Website home page. The date the policy was last revised is identified at the top of this page.

You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. If we make material changes to how we treat your personal information, we will endeavour to notify you directly where we have your contact information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

NextWorkAI

Email: [email protected]

Website: https://thenextworkai.com